|Comments on Friday 25 April 2003:|
|About time! My laptop order has finally changed status. The first change since the order was placed, on April 4th. (Other than the "delayed" status change, which is really more of a lack of change.) The web-status now predicts a ship date of May 9th, though the phone person today said April 28th.|
It seems that the best way of dealing with Dell is to repeatedly phone them and bug them about things. So many corporations seem to work on the basis that if you're not complaining loudly then you're satisfied, no matter how badly they're treating you. No wonder the society is litiginous, when nobody cares that their service is unsatisfactory until you start making legal threats. [14:17]
|Are they owned by, or do they own, an insurance company?|
The trend with HMO's and PPO's mimics this behavior: deny payment of services until the customer begins to waste enough of the company's "Customer Service" budget that paying the bill becomes the cheaper "long-term" option.
|It's the Fight Club thing. Only when the customer service cost looks like it's going to exceed the money saved by hiring too few people and taking ages does the production actually take place. Only if the cost of dealing with deaths exceeds the cost of a recall does the recall take place.|
|But maaaaaate, you've gotta get a Dell. (The term 'maaaaaate' when used in conjunction with Dell products has officially been confirmed as being more amusing than the sound created by 27% of the turtles that live in Texas saying 'dude'.)|