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Comments on Monday 17 March 2003:
More crappy Dell behaviour - I got no email confirmation of my order, and the website doesn't give an order number with its confirmation ("you'll get that in the email"). When I called, two days later, to make sure that the order had actually gone through, I got a phone menu which insisted that I give it an order number, which, if you didn't start reading this entry in the second sentence, you'll know I didn't have. After some arguing it suggested that I could give the phone number from which I placed the order instead; if you know me at all, you'll know very well that I would never place an order by phone if there is (or appears to be) a functional online alternative. Or if you read the first sentence, you'll notice that I implied ordering from the website. So phone number was out too. In vain hope, I tried giving it the phone number from which I was calling, in the hope that this would connect me to a person saying 'there is no order from that number' and I could explain what I actually wanted. No such luck, entering a phone number got the menu telling me to enter an order number again. Eventually I decided that this looping pair of options would probably go away if I just didn't tell it anything. After two more slow offerings of each option, I was connected to a human, who immediately asked me for an order number. Nice. After I'd explained why I didn't have one, I did manage to get the order looked up by name, address, email address and phone number combined, and get an order number from the person, who told me that I'd ordered a laptop and "looks like a bag for it". Know your own products, do you, Miss Salesperson? Rhetorical question, the answer is no; the other thing I had ordered, though $30 may look like the sort of price that a bag might be (*cough*fifty*cough*), was an international surge-protector.

For bonus Dell Smell points, the order is apparently forty days from shipping, not thirty - thirty is for a normal laptop, but my particular custom order added ten days to that. Thirty, normally. For everyone. Impressive, that is. [00:47]

KnightofDays
Dell Sucks. I have a firm belief that no computer companies website can fully deliver what they say it can. Which is why I go to the store, grab a prepackaged one, and beef it up myself. So much easier. And Cheaper in the long run.
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