|Comments on Tuesday 9 April 2002:|
|This is tremendously inspiring. I started my search for homeowner's insurance on the web. After failing to find any automated quotes (lots of forms, all of which are a "we'll call you with a quote" deal), I resolved that the first insurance company to connect me to a real person who can give me a quote when I call would get our business.|
Call one: Screechy voice answers "Hello, incomprehensible company name that is definitely not the one you're trying to call." "Er, is this the right number for Term Insurance?" "Yes." "I'd like a quote for homeowner's insurance." "Please hold. (long pause) Can I take your number and have someone call you?" "No. Fucking no. Fuck off. Grarh."
Call two: "Hello, you have reached William M Sparks Insurance Agency. If you know your party's extension, please dial it now. If you are receiving this message it means we're out of the office." "It's 3pm on a Tuesday! Get the hell back in the office!"
Option three: Auto Insurance Center - no phone number on the website at all - they want to be able to call and email me at their whim. No thanks.
Next on the list - a proper insurance company - Geico. They advertise with lizards, too. Their web-form looks like it actually would give an instant quote, but I didn't want to give it contact information. So I called, and, hallelujah, a person; not a quoter, but able to immediately connect me to a quoter. And I'm pleased by this - this shouldn't be pleasing, this should be expected and demanded. The person on the phone was marvellous, too. I recommend them, and all their lizards. [23:42]